NHTSA Complaint #11078461 — 2011 TOYOTA RAV4

I RECEIVED A RECALL NOTICE ON MY VEHICLE FOR THE WINDSHIELD WIPERS. I MADE AN APPOINTMENT WITH SCOTT CLARK TOYOTA ON 13000 E INDEPENDENCE BLVD, MATTHEWS, NC 28105. THEY TOLD ME THEY WOULD NOT DO THE RECALL UNLESS I PAID THEM OVER $400 TO REPLACE ANOTHER PART IN THE WIPERS. I HAVE HAD NO PROBLEM WITH MY VEHICLES WIPERS AND TOLD I DID NOT NEED THE PART REPLACED JUST DO THE RECALL. THEY REFUSED. SO, TO DATE MY RECALL HAS NOT BEEN REPAIRED. THEY GAVE ME NO PAPERWORK TO CORROBORATE MY CLAIM.