NHTSA Complaint #11076400 — 2008 TOYOTA SIENNA

DEAR MADAME/SIR, I OWN A TOYOTA SIENNA (2008). THE DRIVER SIDE SLIDING DOOR CABLE JUST GOT CUT-OFF LAST WEEK WHILE MY KID WAS TRYING TO OPEN THE DOOR AND GET IN AND THE PASSENGER SIDE DOOR MOVES VERY SLOWLY. I WENT TO THE TOYOTA DEALER(S) AND THEY SAID THEY HAD A FIX AT NO COST ONLY FOR VEHICLES WHICH ARE 9 YEARS/120,000 MILES AND IF THE CUSTOMER CAME WITH A PROBLEM (NOT A RECALL) AND I DO NOT QUALIFY AS IT HAS BEEN 10 YEARS (HOW DID TOYOTA COME-UP WITH THIS NUMBER?). I WENT ONLINE AND FOUND THAT MANY PEOPLE HAVE REPORTED A SIMILAR ISSUE AND LOOKS LIKE TOYOTA DID NOT TAKE CARE OF THEM EITHER. FROM THE DEALER I UNDERSTAND TOYOTA WAS AWARE OF THE PROBLEM AND DID NOT TAKE CARE OF THE ISSUE OR DID NOT DO ENOUGH TO RESOLVE THIS PROBLEM. I SINCERELY REQUEST YOU TO PROVIDE NECESSARY DIRECTIONS/ACTION TAKEN AGAINST MANUFACTURER SO THAT 1000S OF CUSTOMERS LIKE ME WILL GET THEIR CAR FIXED. THANK YOU FOR YOUR VALUABLE TIME *TR