NHTSA Complaint #11075812 — 2016 JEEP CHEROKEE

THE ENGINE SHUTS OFF WITHOUT ANY WARNING. IT HAS HAPPENED ON RAMPS, A PARKING GARAGE, ON THE HIGHWAY AND THE MIDDLE OF AN INTERSECTION. NO WARNING LIGHTS COME ON UNTIL AFTER THE ENGINE STOPS. THE STEERING FAILS, THE BRAKES FAIL AND THE VEHICLE ROLLS TO A STOP. OFTEN, IT WILL TAKE SEVERAL MINUTES AND ATTEMPTS TO RESTART THE ENGINE. I WAS ADVISED BY THE DEALERSHIP THAT THE OIL WAS LOW. THE ENGINE CONTINUES TO SHUT OFF AND WITH NO CORRELATION TO TIME FRAME AFTER HAVING THE OIL REPLACED, TIME IT HAS BEEN DRIVEN, OR DURATION OF THE TRIP. THIS IS COMPLETELY UNSAFE TO THE PERSON OPERATING THE VEHICLE AND TO OTHERS ON THE ROAD. JEEP AND THE DEALERSHIP HAVE IGNORED THE PROBLEM AND I HAVE EVEN BEEN TOLD BY JEEP CUSTOMER SERVICE THAT "THE ENGINE IS OPERATING AS DESIGNED" WHICH MEANS THAT IT WILL SHUT OFF WITHOUT WARNING TO PROTECT THE ENGINE, NOT THOSE INSIDE THE VEHICLE. THEY HAVE REFUSED TO FIX OR ACKNOWLEDGE THE ISSUE, REFUSED TO VOID THE LEASE AND REFUSED TO REPLACE THE VEHICLE.