NHTSA Complaint #11072055 — 2010 LEXUS RX350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11072055
Vehicle	2010 LEXUS RX350
Component	STEERING
Date of Incident	October 30, 2017
Date Filed	February 10, 2018
Mileage	65 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

THE STEERING COLUMN RATTLES WHENEVER YOU GO OVER A BUMP. IT SHAKES AND MAKES A LOUDER CLINGING NOISE ON THE HIGHWAY. THIS IS A DAILY OCCURENCE. THE MANUFACTURER ACKNOWLEDGED ISSUE BUT CLAIMS IT HAS BEEN FIXED ONCE. SAME PROBLEM REOCCURS AGAIN. CLEARLY A DEFFECTIVE PART. MANUFACTURER OFFERED A REPLACEMANT PART BUT REFUSE TO BE RESPONSIBLE FOR INSTALLATION COST. I OFFERED TO COVER HALF OF THE INSTALLATION COST. MANUFACTURER REFUSED MY OFFER. SENT AN APPEAL LETTER OF RECONSIDERATION TWICE BUT WAS REJECTED. I STRONGLY BELIEVE THIS IS A MANUFACTURING / DEFECTIVE PART PROBLEM. REGARDLESS OF HOW OLD OR HOW MANY MILES THE VEHICLE HAS. IF SOMETHING IS FIXED ONCE AND SAME PROBLEM REOCCURS AGAIN, THEN IT'S NOT FIXED. CONCERN OF MY FAMILY SAFETY AND VERY DISTURBED ABOUT THE MANUFACTURERS ATTITUDE. PLEASE KINDLY HELP.

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