NHTSA Complaint #11066748 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11066748
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	January 11, 2018
Date Filed	February 3, 2018
Mileage	69,044 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AK

Consumer Description

SERVICE POWER STEERING. ADVANCE TRAC LIGHT CAME ON. UNABLE TO STEER VEHICLE WHILE ON HIGHWAY DOING 55MPH. WE ARE UNABLE TO GET THIS CAR REPAIRED DUE TO HIGH COST TO SHIP CAR 572MILES OUT OF TOWN. TOLD US THAT WE NEED TO PAY FOR THE REPAIR AND WILL GET REIMBURSED AT LATER DATE. HOWEVER AFTER EXPLAINING WE DON'T HAVE MONEY TO SHIP IT THEY OFFER LITTLE TO NO HELP. THERE IS A LOCAL SHOP THAT DOES WARRANTY REPAIRS BUT WE HAVE TO PAY OUT OF POCKET UP TO $1,600 NOT INCLUDING LABOR COSTS OF REPAIRS DONE TO VEHICLE. FORD THEN SAID 'REPAIRS AND SERVICES WOULD BE OUR RESPONSIBILITY' EXPLAINED IN PHOTO DOCUMENTATION

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Recent Complaints for the 2012 FORD EXPLORER

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