NHTSA Complaint #11065954 — 2014 CHEVROLET CAPTIVA

IN JULY, 2017, THE IGNITION KEY WOULD GET STUCK EVEN WHEN THE VEHICLE WAS IN PARK. WE TOOK THE VEHICLE IN TO GET SERVICED AT AUTHORIZED SERVICE CENTER THE LOCK CYLINDER WAS REPLACED. IN LATE JANUARY 2018, THE SAME ISSUE OCCURRED AND LOCK CYLINDER WAS REPLACED AGAIN. ON 29 JAN 2018, THE SAME ISSUE OCCURRED FOR A THIRD TIME ( KEY WOULD TURN TO OFF POSITION WHEN VEHICLE WAS IN PARK OR NEUTRAL. THIS TIME THE SERVICE PROVIDER STATED THAT IT WAS THE SOLENOID IN THE TRANSMISSION SNIFTER THAT WAS THE PROBLEM. THIS IS NOW A $580.00 BILL BECAUSE EVEN THOUGH THE INITIAL PROBLEM OCCURRED LAST SUMMER WHEN THE POWERTRAIN WAS UNDER WARRANTY, IT IS NOT UNDER WARRANTY NOW AND WE HAVE TO PAY OUT OF POCKET. AFTER SOME RESEARCH THEN AND NOW, IT APPEARS THAT THIS IS BECOMING A COMMON PROBLEM WITH CAPTIVAS.