NHTSA Complaint #11064936 — 2011 FORD F-150

TL* THE CONTACT OWNS A 2011 FORD F-150. WHILE ATTEMPTING TO ACCELERATE UP HILL, THE VEHICLE SHOOK VIOLENTLY AND THE RPMS DECREASED. THE CONTACT TOOK THE VEHICLE TO TRIPLE J FORD (470 MARINE CORPS DRIVE, TAMUNING, GUAM 96913, 671-648-2277) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THERE WAS NO FAILURE DUE TO NO FAILURE DIAGNOSTIC CODES. WHEN TEST DRIVING THE VEHICLE, THE FAILURE RECURRED AT APPROXIMATELY 1,500 RPMS. THE VEHICLE RECEIVED A REPLACEMENT OF THE COIL PACKS, SPARK PLUGS, O2 SENSORS, AND AN INJECTOR CLEANING. ON APPROXIMATELY AUGUST 5, 2017, THE FAILURE RECURRED AFTER THE SECOND SET OF REPAIRS WERE MADE. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE TURBO BOOST FOR THE VEHICLE FAILED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VACUUM PIPE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE INSTRUMENT PANEL SHOWED THAT THE TACHOMETER WAS FLUCTUATING. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INJECTOR NEEDED TO BE REPLACED. THREE INJECTORS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND WAS HELPING TO GET THE FAILURES RESOLVED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.