NHTSA Complaint #11062533 — 2012 DODGE AVENGER

I HAVE A 2012 DODGE AVENGER WITH APPROXIMATELY 60K MILES. THE HEAT DID NOT WORK ON THE PASSENGER SIDE. I HAVE AN EXTENDED WARRANTY AND TOOK IT TO A DODGE DEALER FOR REPAIR. I WAS TOLD IT WAS THE HEATER CORE. THE ONLY SIGN WAS NO HEAT, NO LEAKS OR SMELLS. THE EXTENDED WARRANTY COMPANY WAS CONTACTED BUT WAS TOLD IT WAS NOT A COVERED REPAIR, IT WAS A MAINTENANCE ISSUE. I ONLY TAKE MY CAR TO THE SAME DODGE DEALER FOR ALL REPAIRS, MAINTENANCE SERVICES, RECALLS, ETC.. I PAID TO HAVE IT FLUSHED, BUT THAT DIDN'T WORK, SO I HAD TO HAVE IT REPLACED AND PAID $1100. I'VE READ THE SAME COMPLAINTS FROM OTHER DODGE AVENGER OWNERS. I CONTACTED DODGE SEVERAL TIMES AND EACH TIME I'M PLACED ON HOLD FOR HOURS AND ONCE I GET THROUGH, THEY RUSHED ME OFF THE PHONE. HOW COULD OVER 100 OTHER DODGE AVENGER OWNERS HAVE THE SAME COMPLAINT AS MYSELF REGARDING THE HEATER CORE. THE DEALER EXPLAINED TO ME THIS IS MANUFACTURE'S DEFECT AND IT SHOULD BE A RECALL. THERE WAS NOTHING I COULD HAVE DONE TO PREVENT THE HEATER CORE PROBLEM. THIS IS A SAFETY ISSUE. NO HEAT ON THE PASSENGER SIDE MAKING IT IMPOSSIBLE TO SEE CLEARLY THROUGH THE ENTIRE FRONT WINDSHIELD.