NHTSA Complaint #11061935 — 2013 FORD EXPLORER

I RECEIVED AN ERROR CODE ON MY 2013 FORD EXPLORER THAT STATED "CHECKS BRAKES" WHENEVER I MADE A LEFT OR RIGHT TURN. THE CAR WOULD ALSO DO A HARD JERK WHEN I TURNED AND IT WAS HARD TO DRIVE AT CERTAIN SPEEDS. WHEN I DID A VEHICLE CHECK, MY BRAKES WERE REGISTERING AS "OK". A COUPLE OF DAYS LATER, MY VEHICLE DID THE SAME THING WHEN I MADE A TURN. THIS TIME AFTER THE CHECK BRAKES WARNING LIGHT CAME ON, MY CAR COMPLETELY CUT OFF ON ME. I WAS ABLE TO RE-START IT BUT I WAS REALLY NERVOUS AND IMMEDIATELY TOOK IT TO THE FORD DEALERSHIP. I CONTACTED THE SERVICE DEPARTMENT THE NEXT DAY ON THE STATUS OF MY VEHICLE AND WAS TOLD THAT 40 DIFFERENT ERROR CODES CAME UP WHEN THEY DID A DIAGNOSTIC TEST. I WAS TOLD THAT MY CAR HAS A "STEERING GEAR ISSUE" AND TO REPLACE IT, I WILL HAVE TO PAY $1683.87. I WAS ABLE TO FIND COMPLAINTS ON THE 2013 FORD EXPLORER WITH THE SAME ISSUE. RECALL NUMBER 14V286000 DATED 20140529 FOR STEERING:ELECTRIC POWER ASSIST SYSTEM IS FOR 2011-2013 FORD EXPLORERS. THE RECALL STATES 'VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012 MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST." I CONTACTED FORD HEADQUARTERS ABOUT THE RECALL AND WAS TOLD THAT MY CAR WAS MANUFACTURED AFTER THE RECALL DATE SO THE RECALL DOES NOT APPLY TO MY VEHICLE. I STATED THE MY VEHICLE IS HAVING THE SAME EXACT ISSUES AS THE RECALL ON THE SAME MAKE, MODEL AND YEAR FORD EXPLORER. A CASE WAS OPENED BY FORD HEADQUARTERS FOR FINANCIAL ASSISTANCE ON JANUARY 5TH, 2018. I AN STILL AWAITING A RESPONSE. I DO NOT FEEL SAFE DRIVING MY VEHICLE AND I HAVE RESULTED IN RENTING A VEHICLE OR HAVING MY HUSBAND DRIVE ME AND OUR THREE KIDS BACK AND FORTH. MY CAR IS AT FORD SERVICE CENTER AND I WILL EVENTUALLY HAVE TO PICK IT UP.