NHTSA Complaint #11056685 — 2016 DODGE JOURNEY

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11056685
Vehicle 2016 DODGE JOURNEY
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 12,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I WAS DRIVING 65 MPH IN A MIDDLE LANE ON THE FREEWAY WHEN MY ENGINE SUDDENLY STALLED OUT. I LOST THE ABILITY TO STEER OR BRAKE, AND MY VEHICLE QUICKLY LOST SPEED. I BARELY MANAGED TO GET TO THE SIDE OF THE FREEWAY BEFORE IT COMPLETELY STOPPED. I CALLED MY HUSBAND TO COME GET ME, AND HE MANAGED TO RESTART IT AND DROVE IT HOME WHILE I FOLLOWED IN OUR TRUCK. ABOUT 5 MILES DOWN THE ROAD, THE ENGINE STALLED OUT ON HIM. WE TOOK IT TO THE DODGE DEALERSHIP, AND THE MECHANIC WHO TOOK IT FOR A TEST DRIVE FREAKED OUT WHEN THE PROBLEM HAPPENED TO HIM WITH MY HUSBAND IN THE PASSENGER SEAT. HOWEVER, THEY FOUND NOTHING WRONG WITH THE VEHICLE AND REFUSE REPLACE ANY OF THE RECALLED PARTS FROM 2016 DODGE JOURNEY'S RELATING TO THE ENGINE STALLING OUT BECAUSE THEY INSIST MY CAR WAS MANUFACTURED A COUPLES OF WEEKS BEFORE THE RECALL GOES INTO EFFECT. MY CONCERN IS FOR MY THREE TODDLERS WHO WERE SITTING IN THE BACK SEAT AND NEARLY GOT KILLED. I HAVE CALLED DODGE REPEATEDLY ABOUT THIS, BUT THEY HAVEN'T FIXED IT YET OR GIVEN ME A REASON WHY MY ONE YEAR OLD CAR IS SO DANGEROUS.

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