NHTSA Complaint #11055209 — 2010 VOLKSWAGEN CC

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO CLAY COOLEY VOLKSWAGEN RICHARDSON (300 N CENTRAL EXPY, RICHARDSON, TX 75080, (469) 998-4700) WHERE IT WAS DIAGNOSED THAT THE TENSIONER CHAIN FRACTURED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED BECAUSE THE TENSIONER CHAIN FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.