NHTSA Complaint #11054635 — 2015 FORD FIESTA

I WAS LEAVING LAS VEGAS, GOING 70 MPH DOWN HILL AND MY CAR STARTED TO LOOSE POWER WHILE IT PRODUCED A LOT OF WHITE SMOKE. I WAS IN A VERY DANGEROUS SITUATION AND WAS STRANDED FOR 4 HRS IN THE MIDDLE OF NOWHERE. THE CAR NEVER GAVE SYMPTOMS JUST DIED. NO CHECK ENGINE OR OVERHEATING, OIL, COOLANT. I WAS TRAVELING ON A TRIP SO I DID HAVE LUGGAGE BUT I NEVER MAXED CAR WEIGHT. THE CAR IS 2 YEARS OLD WITH LESS THAN 48,000 MILES. I'VE DONE ALL MY MAINTENANCE ON MY CAR EARLY THAN STICKERS AND DON'T DRIVE HARD. SINCE I'VE HAD THE CAR I'VE ADDED ABOUT 10,000 MILES. BACK TO WHAT HAPPENED, I WAS ABLE TO GET TOWED TO BARSTOW FOR FREE BUT MECHANIC I WAS REFERRED TO WAS CLOSED. FRUSTRATING AND EMOTIONALLY SCARING. I HAD TO CUT A DEAL WITH THE TOW COMPANY TO DRIVE ME AS CLOSE AS POSSIBLE TO MY HOME IN 94536 ZIP AREA. BUT I COULD ONLY AFFORD TO SAN JOSE. THE NEXT DAY I ORDERED ANOTHER ROADSIDE ASSISTANCE TO FREMONT FORD DEALER AND HAVE TO WAIT UNTIL IT'S CONVENIENT FOR THEM TO DIAGNOSE IT FOR 179. I HAVEN'T SLEPT IN 48 HRS AND FORD NEEDS TO COMPENSATE ME FOR DISTRESS. MY CONFIDENCE IN THE CAR AND EXPERIENCE IS ON A STRING.