NHTSA Complaint #11052853 — 2013 BUICK LACROSSE

COMPLETE BLACKOUT OF MONITOR (NAVIGATION SCREEN) INCLUDING REAR VIEW CAMERA WHILE WHILE DRIVING ON CITY STREETS AND HIGHWAYS AND HAPPENED ONCE DURING STARTUP OF VEHICLE. SOMETIMES BEFORE BLACKOUT VERTICAL LINES APPEAR. ESTIMATED TIME OF BLACKOUT HAS LASTED MORE THAN ONE MINUTE AND I HAVE HAD TO PULL OVER UNTIL IT APPEARS. I HAVE HAD PASSENGERS IN THE VEHICLE WHO HAVE WITNESSED THIS OCCURRENCE. I HAVE TAKEN MY VEHICLE MAYBE 2 OR 3 TIMES TO THE BUICK DEALERSHIP, THE LAST TIME THEY REPLACED THE FULL MONITOR, AS THEY COULD NOT FIND WHAT WAS CAUSING THE PROBLEM. THE PROBLEM IS STILL OCCURRING AND EVEN WORSE BECAUSE ITS HAPPENING MORE FREQUENTLY. I AM GOING TO THE BUICK DEALERSHIP TOMORROW ABOUT THIS AND A NEW PROBLEM WITH THE SEATS NOT HEATING UP, WHICH WAS NEVER A PROBLEM UNTIL THE SCREEN BLANKED OUT ONE NIGHT. I'M SUSPICIOUS IF THIS IS RELATED TO WHATEVER IS CAUSING THE PROBLEM WITH THE MONITOR. THERE MAY BE SOME WIRING/COMPUTER/TECHNICAL GLITCH WHICH NEED TO BE INVESTIGATED. I HOPE THE NHSA WILL INVESTIGATE THIS ISSUE, AS I CONSIDER IT A SAFETY HAZARD. A RESPONSE BACK WOULD BE APPRECIATED.