NHTSA Complaint #11052700 — 2013 CHRYSLER 300C

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 40 MPH, THE BATTERY SAFE MODE CAUSED THE BATTERY TO DIE AND THE VEHICLE TO STALL. THE CONTACT HAD THE VEHICLE TOWED TO HERITAGE CHRYSLER DODGE JEEP RAM PARKVILLE (9219 HARDFORD ROAD, BALTIMORE, MD 21234; 855-979-5863) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE EXPENSE OF THE CONTACT BECAUSE THERE WAS NO REMEDY AVAILABLE UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE REIMBURSEMENT FOR THE ALTERNATOR REPLACEMENT. THE CASE NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 82,820.