NHTSA Complaint #11051755 — 2003 MITSUBISHI OUTLANDER

TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000(SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DORSETT AUTOMOTIVE IN TERRE HAUTE, IN REFUSED TO PERFORM THE REPAIR BECAUSE THE PASSENGER SIDE OUTER TIE ROD AND LOWER CONTROL ARM NEEDED TO BE REPAIRED BEFORE THE RECALL REPAIR COULD BE COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE COMPONENTS HAD TO BE REPAIRED BEFORE THE REMEDY COULD BE PERFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.