NHTSA Complaint #11051063 — 2004 TOYOTA RAV4

"TAMARA RECALL". COMPLAINT #1 IN MAY 2016, I CALLED THE TOYOTA CUSTOMER TELEPHONE NUMBER TO ARRANGE TO HAVE THE RECALL DONE TO THE AIRBAGS. TOYOTA REPRESENTATIVE CONNECTED ME TO WOBURN TOYOTA TO HAVE ME SPEAK TO THEM TO MAKE AN APPOINTMENT WHICH I DID. ON MAY 24 2016 I BROUGHT MY CAR IN FOR AN 11 A.M. APPT. I WAS TOLD TO PARK IT OUTSIDE. WHEN I REGISTERED AT THE COUNTER, THE CLERK ASKED ME IF I WANTED NUMEROUS OTHER SERVICES DONE THAT I WOULD HAVE TO PAY FOR. I DENIED ALL OF THEM. THE SERVICE DEPT WAS BUSY, HE TOLD ME TO COME BACK IN ABOUT 2 HOURS. I CAME BACK IN 2 HRS 30 MINS TO FIND MY CAR PARKED IN THE SAME SPOT I LEFT IT. I WENT TO THE COUNTER AND THE SAME CLERK TOLD ME, THEY DIDN'T GET A CHANCE TO WORK ON IT YET BUT THEY COULD GET TO IT SOON!!! UNACCEPTABLE I LEFT.I HAD AN APPT AT 3 P.M. I COMPLAINED TO TOYOTA, I WAS SENT AN EMAIL TO TRY TO PHONE AGAIN AND RESCHEDULE. COMPLAINT #2 A FEW MONTHS LATER, MY SON IN LAW LOU INTOPPA, CALLED TO MAKE THE APPT FOR ME AT THE TOYOTA CUSTOMER NUMBER. HE WAS TOLD WOBURN TOYOTA , WHICH DID IT BEFORE, DOES NOT DO THE RECALLS AND HE WOULD HAVE TO TAKE MY CAR TO LEXINGTON WHICH IS FARTHER AWAY. HE WAS DROPPING MY CAR OFF ON HIS WAY TO WORK. LEXINGTON IS NOT ON THE WAY. HE CALLED WOBURN TOYOTA ON HIS OWN. THEY TOLD HIM THEY DO THE RECALLS BUT THEY HAD NO PARTS BUT WE'RE GETTING THEM IN. CALL BACK IN A FEW DAYS. HE DID BUT NO PARTS YET. COMPLAINT #3. WOBURN TOYOTA TOLD MY SON IN LAW TO CALL AGAIN TO SEE IF THE PARTS CAME IN, HE DID. NO PARTS YET SO THEY TOOK HIS NUMBER AND TOLD HIM THEY WOULD CALL HIM WHEN THEY CAME IN. THAT WAS 5 MONTHS AGO. HE HAS NEVER HEARD FROM THEM. WE KEEP GETTING THE TOYOTA RECORDED MESSAGES ON MY CELL , HIS CELL AND HIS HOME PHONE FOR THE RECALL BUT THEY DON'T MAKE IT EASY. NOW I HAVE RECEIVED A CERTIFIED RETURNED SIGNATURE LETTER FROM THEM TO TAKE MY CAR IN FOR THE RECALL.