NHTSA Complaint #11045614 — 2012 FORD MUSTANG ELECTRICAL SYSTEM

Complaint Details

ODI Number	11045614
Vehicle	2012 FORD MUSTANG
Component	ELECTRICAL SYSTEM
Date of Incident	November 4, 2017
Date Filed	November 13, 2017
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WHEN STARTING MY CAR, THE WRENCH ICON STAYS LIT ON MY DASHBOARD. THE CAR MANUAL STATES THAT THIS IS AN ISSUE WITH THE ELECTRONIC THROTTLE CONTROL. THE CAR DOES NOT RECOGNIZE WHEN I AM (OR NOT) PUSHING ON THE GAS PEDAL- SOMETIMES WHEN I LIGHTLY PUSH THE PEDAL, THE ENGINE REVS, OTHER TIMES THE CAR WON'T MOVE AT ALL. THIS HAS PUT ME (AND OTHER DRIVERS ON THE ROAD) IN A VERY DANGEROUS POSITION TO BE IN, THAT I CAN'T CONTROL MY CAR. I HAVE READ MANY THINGS ONLINE THAT THERE HAS BEEN THIS ISSUE WITH MANY OTHER FORD/LINCOLN CARS, FROM 2011-2015. WHEN CALLING MY LOCAL DEALERSHIP, THEY SAID THEY WILL NOT FIX THIS ISSUE FREE OF CHARGE, EVEN THOUGH FORD HAD A "CUSTOMER SATISFACTION PROGRAM". I WAS TOLD MY CAR IS NOT IN THOSE THAT HAD THAT ISSUE.

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