NHTSA Complaint #11043645 — 2011 FORD MUSTANG

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11043645
Vehicle	2011 FORD MUSTANG
Component	UNKNOWN OR OTHER
Date of Incident	November 5, 2017
Date Filed	November 6, 2017
Mileage	178,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WRENCH INDICATOR LIGHT CAME ON YESTERDAY AS WELL AS MY SERVICE ENGINE SOON LIGHT AND I HAVE NO POWER IN REVERSE OR DRIVE. IT STARTS TO WORK AND WILL GO OFF FOR A BIT BUT DOES THE SAME AGAIN. APPARENTLY THERE WAS A CUSTOMER SATIS. PROGRAM 16B23 LETTER THAT WENT OUT TO FIX THIS THAT I NEVER RECEIVED. FORD NOW WILL NOT HONOR IT TO BE FIXED D/T THE LETTER EXPIRED 9/30/17. THE LETTER I NEVER RECEIVED.

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