NHTSA Complaint #11042880 — 2014 FORD ESCAPE

IN 2016, I HAD THE COOLANT SYSTEM REPAIRED/REPLACED DUE TO A LEAK. THIS WAS PRIOR TO THE RECALL. AFTER RECALL NOTICE WAS SENT I ATTEMPTED TO HAVE IT ADDRESSED TWICE AND TOLD BOTH TIMES THE PARTS WERE NOT AVAILABLE. ON 10/26/17 I GOT A NOTICE THAT MY ENGINE WAS ABOUT TO OVERHEAT AND FOUND THAT THE COOLANT TANK WAS EMPTY. I MADE AN APPOINTMENT FOR 10/30/2017. ON 10/29/17 I FILLED THE COOLANT TANK BEFORE DRIVING TO CHURCH AND AFTER 15-20 MILES RECEIVED AN ENGINE FAIL NOTICE, SMOKE COMING OUT OF THE ENGINE AND CAR WOULD NOT RESTART. COOLANT TANK WAS ALREADY EMPTY. CAR WAS TOWED TO BERGLUND FORD IN BEDFORD, VIRGINIA. TODAY IS 11/3/2017, NO DIAGNOSIS MADE, NO IDEA WHAT THE CAUSE OF ENGINE FAILURE IS AND WE WERE TOLD BY THE SERVICE DEPARTMENT THAT THEY HAD NO KNOWLEDGE OF THE RECALL REPORTING THIS TYPE OF INCIDENT. MULTIPLE ATTEMPTS TO CONTACT FORD MOTOR HAS BEEN FRUITLESS BECAUSE THE DEALER IS NOT COMMUNICATING WITH THEM.