NHTSA Complaint #11042178 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11042178
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	October 25, 2017
Date Filed	November 1, 2017
Mileage	120,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

MY DAUGHTER WAS DRIVING THE CAR ON A 2 LANE HIGHWAY, GOING STRAIGHT, AT HIGHWAY SPEED ( MY DAUGHTER GOTTEN ABOUT 3 MILES FROM HOME ) AND ENGINE FAULT LIGHT CAME ON, CAR SPUTTERED, SERVICE NOW LIGHT CAME ON AND IMMEDIATELY SMOKE STARTED TO COME INTO THE CAR. SHE PULLED OVER IMMEDIATELY AND RAN FROM CAR AND CALLED 911 THE CAR CAUGHT ON FIRE UNDER HOOD. THE FIRE WAS VERY LARGE AND TOTALED CAR. TIME FROM ENGINE FAULT LIGHT TO FIRE WAS APPROXIMATELY 30 SECONDS TO 45 SECONDS. THAT PART IS AN ESTIMATE. NOTIFIED FORD MOTOR CORP AND THEY GAVE ME A CLAIM NUMBER. CURRENTLY INSURANCE COMPANY HAS THE CAR BUT WILL PROBABLY MAKE A CLAIM TO FORD. IT WAS IN A COUPLE OF WEEKS BEFORE BECAUSE IT HAD THE SAME KIND OF SPUTTER. THEY ALSO WORKED ON 4 RECALLS AT THIS TIME. WHEN TALKING TO FMC, THE LADY STATED THAT FOR SOME REASON ONE RECALL IS STILL OPEN ALTHOUGH IT SHOWED THAT THE DEALERSHIP HAD DONE IT. SHE WASN'T SURE WHY THEY DIDN'T CLOSE IT.

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