NHTSA Complaint #11033449 — 2016 HONDA ODYSSEY

TAKATA RECALL I PURCHASED A NEW HONDA ODYSSEY 2016, ON JANUARY 18 OF 2017. IN SAN JOSE, CA. WHEN I FIRST RECEIVED MY NEW HONDA, I NOTICED THAT THE FLOOR CARPETING WAS NOT FINISHED AT THE EDGES AND STARTED UNRAVELING SOON AFTER. THEN AFTER SEVERAL WEEKS (FIRST WEEK OF FEBRUARY 2017) THE BACKUP CAMERA SCREEN BEGAN TO DEGRADE. THE SCREEN HAS WHAT LOOKS LIKE BURNED SPOTS THAT RADIATE INTO DISCOLORATION OF MIXED COLORS OF BLUE, RED, GREEN, ORANGE, PURPLE AND COVERS HALF OF THE SCREEN. IN MANY INSTANCES THE SCREEN IS UN-VIEWABLE, OTHER TIMES, THE DEFECT IS JUST A FEW SPOTS THAT WILL EXPAND TO HALF OF THE SCREEN. NONETHELESS, IT IS A DEFECT IN THE DISPLAY. SINCE MY HONDA HAS A BACKUP CAMERA FOR SAFETY, THIS IS A SAFETY ISSUE. I HAVE LET HONDA LEADERSHIP KNOW MULTIPLE TIMES OF THE PROBLEM THROUGH MULTIPLE CHANNELS OF SUPPORT. IF THE HONDA SCREEN GOES OUT WHILE I'M BACKING UP AND SOMEONE IS INJURED, HONDA WILL BE COMPLICIT AS THEY WERE NOTIFIED OF THE SAFETY DEFECT. BY THE SECOND WEEK OF MAY, THE MIDDLE DOOR HANDLE PAINT BEGAN FLAKING OFF WITHOUT ANY PHYSICAL DAMAGE, AND CONTINUES TO FLAKE AWAY MORE. I HAVE SPOKEN WITH TWO HONDA CASE MANAGERS. IT SEEMS THAT THEY BELIEVE THEIR JOB IS TO CONVINCE ME THAT HONDA PRODUCES SUB QUALITY CARS, WHICH I AM RELUCTANT TO BELIEVE DUE TO MY PREVIOUS EXPERIENCE WITH MY ACCORD, AND THAT THE DEFECTS REPRESENT NORMAL HONDA QUALITY. WHAT I HAVE BEEN TOLD BY CASE MANAGERS IS THE FOLLOWING: THE CARPET NOT BEING FINISHED AND UNRAVELING IS A STANDARD FEATURE OF THE ODYSSEY. THE BACKUP CAMERA SCREEN DEFECT IS NORMAL FOR THE ODYSSEY. I HAVE RECEIVED MULTIPLE EXCUSES AS TO WHY THE CAMERA IS DEFECTIVE AND HOW IT IS NORMAL FOR THE ODYSSEY TO HAVE THIS DEFECT OF NOT BEING ABLE TO SEE THE FULL SCREEN. NONE OF THE EXCUSES THAT HAVE BEEN GIVEN ARE THE SAME. EVERYONE TELLS ME A DIFFERENT EXCUSE OF WHY I CAN'T SEE THE SCREEN, AND WHY IT'S NORMAL.