NHTSA Complaint #11032901 — 2015 DODGE JOURNEY

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11032901
Vehicle 2015 DODGE JOURNEY
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 16,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

THE PROBLEM WAS THE ENGINE STALLING WHILE DRIVING. LOST THE ABILITY TO STEER AND BRAKE. I HAD THIS PROBLEM HAPPEN TO MY 18YR OLD DAUGHTER ON OCTOBER 9TH 2017. I CALLED THE DEALER ON OCTOBER 10TH WHERE WE PURCHASED IT TO EXPLAIN WHAT WAS GOING ON. THEY GOT IT IN THAT MORNING AND DROVE IT FOR ABOUT 30 MILES AND COULD NOT RECREATE THE PROBLEM. THEY SAID THE CAR DID NOT GIVE THEM ANY CODES TO TELL THEM WHAT THE ISSUE WAS SO THEY COULD NOT DO ANYTHING BECAUSE THEY DID NOT KNOW WHAT TO REPLACE. I AM NOT SURE IF THERE IS A RELEVANCE TO THE PROBLEM BUT A WEEK BEFORE THIS HAPPENED MY KEYFOB WOULD NOT WORK AT ALL. THE CAR WOULD SAY KEY NOT DETECTED. I HAD TO PRESS THE KEYFOB INTO THE BUTTON TO GET THE CAR STARTED. ONCE I GOT HOME, WHICH IS 15 MILES AWAY, I NOTICED THE TPM SENSORS WERE ONLY READING 1 TIRE PRESSURE. THE OTHERS WERE READING "---". THE KEYFOB BATTERY'S WERE REPLACED ON BOTH KEYFOBS TO MAKE SURE THAT WAS NOT THE ISSUE BUT IT DIDN'T HELP. I DISCONNECTED THE BATTERY TO RESET THE COMPUTER AND THE KEYFOBS STARTED TO WORK CORRECTLY. I DROVE THE CAR A FEW MILES AND THE TPM SENSORS STARTED TO READ. AGAIN I AM NOT SURE IF THIS IS RELATED BUT THOUGHT I SHOULD POINT IT OUT. THIS IS A DANGEROUS PROBLEM AND COULD END UP VERY BAD WITH NOT BEING ABLE TO STEER OR BRAKE BECAUSE YOU LOOSE ALL POWER. HERE IS A VIDEO OF THE PROBLEM HAPPENING. HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0B5M2JJG-SYVIVHHJUHZLWMDYCDQ

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