NHTSA Complaint #11025443 — 2012 VOLKSWAGEN EOS ENGINE

Complaint Details

ODI Number	11025443
Vehicle	2012 VOLKSWAGEN EOS
Component	ENGINE
Date of Incident	September 11, 2017
Date Filed	September 25, 2017
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND COASTED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FRACTURED AND DESTROYED THE ENGINE. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WERE NO RECALLS ON THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 12/13/2017 *LN *TR

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