NHTSA Complaint #11024850 — 2013 CHRYSLER 300C

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. THE CONTACT STATED THAT THE VEHICLE WAS NOT OPERABLE WHEN SHIFTED INTO THE START POSITION. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS FOR OVER A YEAR. THE VEHICLE WAS TAKEN TO INDIAN TRAIL CHRYSLER JEEP DODGE (5501 W HWY, MONROE, NC) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL JANUARY OR FEBRUARY OF 2018. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 18,644. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 11/15/17 *BF CONSUMER STATED PROBLEM STARTED AFTER AN OIL CHANGE ON 9/15/2016. THE CAR WOULD NOT CRANK ALOT. UPDATED 7/19/18*JB *TR