NHTSA Complaint #11022563 — 2011 BMW X5

WELL LAST YEAR AT THIS EXACT SAME TIME THE FRONT DRIVE SHAFT BROKE CAUSING A DOMINO EFFECT OF DAMAGES THE FRONT DRIVE SHAFT SNAPPED AND SMASHED THE TRANSMISSION PAN AND DENTED THE EXHAUST PIPE. SERVICE ADVISER AT DEALER WAS NOT WANTING TO REPAIR THE DAMAGES UNDER RECALL PROGRAM ACTED LIKE THEY HAVE NEVER HEARD OF THIS ISSUE OR THE RECALL IN EFFECT. AFTER I PRESENTED ALL MY FINDINGS THEY CONTACTED BMW NA AND THEY AGREED TO REPLACE THE TRANSMISSION ,EXHAUST AND THE DRIVE SHAFT AT NO ADDITIONAL COST TO ME. HOWEVER I DID END UP PAYING OVER $4K FOR OTHER OIL LEAKS ETC. NOW THE VEHICLE IS BACK AT THE DEALERS WITH POPPING NOISE VERY HARD JERKING. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION THEY NOW CLAIM THAT THE TRANSFER CASE IS BAD AND IT'LL COST $2700 (FOR THE PART ALONE) AND LABOR TO REPLACE THIS TO FIX THE ISSUE. I LOOKED UP ON LINE AND THERE ARE SEVERAL PEOPLE HAVING THE SAME ISSUE AND BMW IS NOT DOING ANYTHING ABOUT THIS. SURELY THE FRONT DRIVE SHAFT AND THE TRANSMISSION ARE CONNECTED TO THE TRANSFER CASE. SO IF THE DRIVE SHAFT HAS CAUSED THE TRANSMISSION TO GO OUT ONCE THEN THAT MALFUNCTION MUST HAVE DAMAGED THE TRANSFER CASE ALSO OR IF THE INSTALL WAS NOT DONE CORRECTLY THIS COULD HAVE DAMAGED THE TRANSFER CASE. WHICH I BELIEVE BMW SHOULD ADDRESS UNDER THE RECALL FOR FRONT DRIVE SHAFT. WHY IS NO ONE TAKING ANY ACTION ON THIS MATTER. A FAULTY TRANSFER CASE IN THE X5 CAN CAUSE LOSS OF DRIVE AND THIS CAN CAUSE SERIOUS INJURIES OR DEATH IF THE OCCUPANTS ARE ON A FREEWAY OR IN AN INTERSECTION ETC WHERE THEY ARE STUCK. WHAT WOULD IT TAKE FOR SOMEONE TO LOOK AT THIS ISSUE AND HOLD THE MANUFACTURERS ACCOUNTABLE FOR SUCH DEFECTIVE AND POOR QUALITY PRODUCTS.PREMIUM DOLLAR FOR THESE CARS DEMANDS PREMIUM SERVICE AND CUSTOMER CARE. CURRENTLY MY CAR SITS IN THE SHOP WITH A REPAIR ESTIMATE OF ALMOST $9K TO REPLACE TURBO HOSES AND TRANSFER CASE.