NHTSA Complaint #11020530 — 2011 LEXUS ES350 AIR BAGS

Complaint Details

ODI Number	11020530
Vehicle	2011 LEXUS ES350
Component	AIR BAGS
Date of Incident	June 9, 2016
Date Filed	August 30, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (LEXUS OF ORANGE PARK, 7040 BLANDING BLVD, JACKSONVILLE, FL,) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND THAT WHEN THE DEALER RECEIVED THE PARTS SHE WOULD BE INFORMED. IN ADDITION, THE CONTACT STATED THAT THE ENTIRE DASHBOARD MELTED CAUSING A STICKY SURFACE THAT REFLECTS OFF THE WINDOW, WHICH AT TIMES IMPAIRED HER VISION. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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#11348985 — August 13, 2020 — TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNIN...

#11175933 — February 9, 2019 — THIS WEB SITE (THE NHTSA) SAYS THERE IS NO RECALL ON THIS VIN, BUT TOYOTA/LEXUS SITE SAYS THERE IS, FOR THE AIRBAGS. ...

#11115902 — August 6, 2018 — N/A

#11072916 — February 14, 2018 — TAKATA RECALL - NO INCIDENT YET

#11047324 — November 19, 2017 — TAKATA RECALL - HAVE CALLED THE DEALER THREE DIFFERENT TIMES AND SAYS PARTS AREN'T AVAILABLE

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