NHTSA Complaint #11016366 — 2006 ACURA MDX

RE: AMERICAN HONDA FAILED TO REPLACE UNSAFE AIRBAG AND REFUSES TO TAKE ANY RESPONSIBILITIES ON JULY 9, 2016, WE TOOK OUR 06' ACURA MDX TO LOCAL DEALER FOR THE UNSAFE PASSENGER SIDE AIRBAG REPLACEMENT (NHTSA RECALL 16V-334). THE DEALER INFORMED US THAT THEY COULDN'T REPLACE THE AIRBAG DUE TO AN UNKNOWN WIRING OBSTRUCTING THE AIRBAG (EXHIBITS A, B). THEY WANTED TO CUT THE WIRING FOR AIRBAG REPLACEMENT. HOWEVER, THEY WILL NOT TAKE ANY RESPONSIBILITY IF SOMETHING GOES WRONG. WE REFUSED THEIR IDEA OF CUTTING THE UNKNOWN WIRE, BECAUSE IT MAKES NO SENSES WHEN NO ONE KNOWS THE OUTCOMES IS GOING TO AFFECT VEHICLE SAFETY OR FUNCTIONALITY. WE ARE THE ORIGINAL OWNERS AND TO OUR BEST KNOWLEDGE NO ONE HAS EVER SERVICED THE PASSENGER SIDE AIRBAG. THUS, IT IS REASONABLE TO SUSPECT THIS MIGHT BE A RARE DEFECT. WE CONTACTED HONDA TO EXPLAIN THIS UNUSUAL SITUATION, RECEIVED A CASE #04828622; WE SENT AN EMAIL WITH ALL THE DETAILS (EXHIBITS C). WE HAD BEEN WAITING AND FOLLOWING UP, BUT HONDA MADE NO PROGRESS UNTIL WE EXPRESSED OUR EXTREME ANGER AFTER ONE YEAR OF ANXIOUS WAITING. FINALLY, OUR CASE HAS BEEN ASSIGNED TO A REPRESENTATIVE AT 'AIRBAG RECALL DEPARTMENT' AROUND JULY, 2017. HOWEVER, THIS HAS BEEN PLAYING THE GAME OF 'THIS AIRBAG RECALL DID NOT EXIST LAST YEAR', 'NOT RETURNING PHONE CALL AS SHE PROMISED', AND 'SENDING A NONSENSE LETTER TO CONFIRM THAT OUR AIRBAG IS UNSAFE!'. EVENTUALLY, WE HAVE GOTTEN VERY FRUSTRATED AND ALSO BEING WORRY ABOUT OUR OWN SAFETY WITH THE DANGEROUSLY DEFECTED AIRBAG. WE TOOK THE 06' ACURA MDX TO THE DEALER AGAIN; HOWEVER, ACURA DEALER WANTS ALMOST $300 FOR TRYING TO FIGURE OUT WHY THEY COULDN'T REPLACE THE AIRBAG WITHOUT ANY GUARANTEE OF REPLACING THE UNSAFE AIRBAG! WE HOPE NHTSA WOULD IMMEDIATELY START TO INVESTIGATE THIS CASE, AND AMERICAN HONDA SHOULD BE SEVERELY PUNISHED DUE TO THEIR EGREGIOUS CONDUCTS.