NHTSA Complaint #11013910 — 2016 FORD EXPLORER

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11013910
Vehicle 2016 FORD EXPLORER
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 22,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I PURCHASED THIS VEHICLE IN FEBRUARY 2017 USED WITH 12,000 MILES. ABOUT 1 MONTH LATER I NOTICED AN EXHAUST FUME SMELL INSIDE THE VEHICLE. I TOOK THIS VEHICLE ON A 3.5 HOUR TRIP IN MARCH WITH 3 FRIENDS AND THEY ALL NOTICED IT AS WELL. AT FIRST WE THOUGHT IT WAS CARS AHEAD OF US WITH BAD EXHAUST SYSTEMS, BUT ON THEY WAY HOME REALIZED AS THERE WERE NO OTHER CARS AROUND, IT WAS COMING FROM MY OWN VEHICLE. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE FROM 17,000 MILES TO MY CURRENT 22,000 MILES. IT SEEMS TO HAPPEN UNDER HARDER THROTTLE CONDITIONS SUCH AS PASSING ANOTHER VEHICLE OR MERGING INTO TRAFFIC. A FEW SECONDS AFTER THIS HARDER THROTTLE APPLICATION, THERE IS A VERY STRONG ODOR OF "SULFUR" SMELLING EXHAUST WHICH FILLS THE VEHICLE. I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP YET AS IT IS NOT ONLY AN INCONVENIENCE, BUT FROM WHAT I HAVE READ, FORD DOES NOT HAVE RESOLUTION FOR THIS PROBLEM. THIS PROBLEM IS NOW ALMOST CONTINUOUS AND HAPPENS USUALLY SEVERAL TIMES DURING MY 45 MINUTE COMMUTE TO WORK. THE SMELL IS HORRIBLE AND HAS OF LATE STARTED TO MAKE ME FEEL NAUSEOUS AND LIGHT HEADED.

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