NHTSA Complaint #11012970 — 2014 CHEVROLET CAPTIVA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11012970
Vehicle	2014 CHEVROLET CAPTIVA
Component	ELECTRICAL SYSTEM
Date of Incident	July 29, 2017
Date Filed	August 5, 2017
Mileage	70,676 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

AFTER DRIVING THE VEHICLE AND STOPPING, I PUT THE GEAR SHIFTER IN PARK AND THE KEY WILL NOT GO BACK TO THE LOCK POSITION AND RELEASE FROM THE IGNITION. I WENT TO THE CHEVROLET DEALER AND THEY REPLACED THE SOLENOID AND THE GEAR SHIFTER WHICH FIXED THE PROBLEM. THE SAID THEY WERE NOT GETTING A SIGNAL FROM THE GEAR SHIFTER TO THE SOLENOID WHICH WAS KEEPING THE KEY FROM BEING RELEASED. I ALSO FOUND A GM RECALL ARTICLE FOR THE SAME PROBLEM ON OTHER VEHICLE MODELS WHICH I AM INCLUDING.

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