NHTSA Complaint #11012030 — 2012 DODGE DURANGO

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE INDICATED THAT THE SEAT BELTS WERE NOT BEING USED EVEN THOUGH ALL THE OCCUPANTS WERE WEARING THEIR SEAT BELTS. IN ADDITION, THE AIR CONDITIONER SUDDENLY FAILED AND BEGAN TO BLOW HOT AIR. THE CONTACT ATTEMPTED TO ROLL THE WINDOWS DOWN, BUT THEY FAILED TO MOVE. THERE WERE ALSO YELLOW WARNING INDICATORS ILLUMINATING, BUT THE CONTACT WAS UNSURE OF WHAT THEY WERE INDICATING. THE CONTACT PULLED THE VEHICLE OVER AND IT SUDDENLY POWERED OFF COMPLETELY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED HOME WHERE A CERTIFIED MECHANIC LOOKED AT THE VEHICLE AND DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.