NHTSA Complaint #11011846 — 2016 HONDA FIT

BRAKES FEELING "MUSHY", PEDDLE GOING TO FLOOR WHEN USING BRAKE TO TAKE CAR OUT OF PARK. TOOK CAR TO DEALER # 1.AFTER AN HOUR OF WAITING TOLD CAR READY.(MECHANIC) AND SERVICE ADVISER WERE BOTH THERE, HAD HARD BRAKE ,I ASKED WHAT THE PROBLEM WAS AND THEY SAID THE MECHANIC SAID HE DID NOT FIND ANY WRONG.TOOK CAR ON TEST RUN TOOK IT BACK TEN MINUTES LATER STILL HAD SAME PROBLEM. ASKED SERVICE MANAGER TO "BLEED " BRAKE LINES HE REFUSED AT FIRST SAYING I WOULD HAVE TO PAY FOR IT,I SAID NO AND I AM NOT LEAVING UNTIL BRAKES ARE BLED,HE TOLD SERVICE ADVISOR TO USE SOME CODING SO I WOULD NOT HAVE TO PAY FOR IT. AFTER WAITING ABOUT AN HOUR CAR READY BRAKES FELT GOOD DROVE HOME. THE NEXT MORNING (SATURDAY) BRAKE PEDAL DOWN TO FLOOR ,SAME PROBLEM. TOOK CAR TO ANOTHER HONDA DEALER THEY COULD NOT TAKE ME RIGHT AWAY ,MADE APPOINTMENT FOR ANOTHER DAY. SERVICE MANAGER MET ME UPON ARRIVAL ,I ASKED HIM TO VERIFY PEDAL DOWN TO FLOOR ,HE GOT IN AND DROVE CAR OFF. ABOUT TWO HOURS LATER CAR READY BRAKES "FIXED" HE SAID ALL THAT WAS DONE WAS TO "BLEED" BRAKE LINES AGAIN,SAID FIRST TIME DONE WAS 'PISS POOR".TOOK CAR HOME THE NEXT MORNING SAME PROBLEM ,PEDAL DOWN TO FLOOR,"MUSHY BRAKES".CALLED HONDA CORPORATE AND REPORTED PROBLEM AND TOOK CAR BACK. GOT LOANER CAR. THEY HAD REPLACED A VSA MODULATOR.THIS WAS ON 7/13/17. ON 7/19/17 STARTED CAR PUT FOOT ON BRAKE PEDAL DOWN TO FLOOR ,"MUSHY BRAKES. TOOK CAR BACK ON 24 JULY ,ROOM-MATE HAD TO GO TO HOSPITAL.PICKED UP CAR ON 26 JULY NOTHING HAS BEEN DONE TO FIX CAR. I THINK THEY ARE COVERING UP A PROBLEM. I THINK IT KIND OF STRANGE THAT A MECHANIC WOULD MEET WITH YOU ALONG WITH THE SERVICE ADVISOR AND ALSO STRANGE THAT A SERVICE MANAGER WOULD PERSONALLY TAKE CARE OF YOU.