NHTSA Complaint #11006297 — 2013 MAZDA CX-5

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11006297
Vehicle 2013 MAZDA CX-5
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I HAVE HAD CONTINUOUS ISSUES WITH ALL FOUR OF MY WHEEL BEARINGS. AFTER ONE WENT BAD, I HAD TO REPLACE IT. TWO WEEKS LATER, I HAD TO REPLACE A SECOND ONE, AND THEN THE FINAL TWO WHEEL BEARINGS HAD TO BE REPLACE ONLY A WEEK AFTER THAT. UPON TAKING IT TO ONE MECHANIC, I WAS TOLD THAT THIS IS A FREQUENT PROBLEM WITH THE MAZDA CX-5, AND THEY GET A LOT OF OWNERS THAT COME IN TO REPAIR THIS ISSUE. I DID SOME RESEARCH ON MY OWN, AND REALIZED THAT WHAT THE MECHANIC HAD TOLD ME WAS TRUE. APPARENTLY, A LOT OF MAZDA OWNERS ARE HAVING THIS ISSUE. I CALLED UP AN OFFICIAL MAZDA SERVICE CENTER TO INQUIRE ABOUT THIS AND THE SERVICE TECHNICIAN HAD TOLD ME THAT THEY EVEN GET BRAND NEW CARS (CX-5) WITH LOW MILEAGE THAT ARE HAVING THE SAME PROBLEM, SO IT'S NOT A MILEAGE ISSUE. THEY'RE CONSTANTLY REPLACING THE WHEEL BEARINGS FOR THE CX-5, REGARDLESS IF THE VEHICLE HAS LOW OR HIGH MILEAGE. UNFORTUNATELY, MY CAR IS NOW OUT OF WARRANTY, SO TO REPLACE EACH WHEEL BEARING, IT HAS COST ME ABOUT $500 FOR EACH ONE. THAT IS $2000 IN REPAIRS FORA PROBLEM THAT SEEMS TO BE VERY CONSISTENT WITH A LOT CX-5 MODELS. I HAVE OWNED OTHER CARS WITH THREE TIMES THE MILEAGE WITHOUT HAVING SUCH AN ISSUE. I THINK, PERHAPS, MAZDA SHOULD LOOK INTO AS A RECURRING ISSUE ACROSS THE BOARD WITH MANY MAZDA OWNERS. THIS SOUNDS LIKE A MANUFACTURER DEFECT THAT IS OF NO FAULT TO THE OWNER. PERHAPS MAZDA SHOULD CONSIDER RELEASING A RECALL FOR THIS DEFECT.

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