NHTSA Complaint #11002858 — 2016 JEEP CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11002858
Vehicle	2016 JEEP CHEROKEE
Component	STEERING
Date of Incident	April 30, 2017
Date Filed	July 3, 2017
Mileage	17,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

2016 JEEP WITH "ACTIVE DRIVE II" WHILE FLAT TOWING MY VEHICLE BEHIND MY MOTOR HOME ACCORDING TO BOOK PROCEDURES, WE ENCOUNTERED AN INCIDENT WHERE THE FRONT OF THE VEHICLE STARTED ROCKING, SHAKING, MOVING RIGHT/LEFT UP AND DOWN. WE WERE ON A MAIN HIGHWAY(CONCRETE IMPROVED). I INITIALLY HAD NO IDEA WHAT HAD HAPPEN. WE HAD BEEN ON THE ROAD FOR A COUPLE HOURS. ONCE OFF ROAD, I COULD FIND NOTHING WRONG. TIRES, TOW BAR, SUSPENSION ALL SEEMED AS IT SHOULD BE. WE MOVED THE MOTORHOME WAS VEHICLE (OUR TOW) SLOWLY TO A MORE SAFE AREA. STILL FOUND NOTHING. ONCE HOME +- 150 MILES MORE WITH NO FURTHER INCIDENT. I HAVE MADE NOTICE OF THIS TO BOTH JEEP WAVE AND CHRYSLER CUSTOMER SERVICE. I HAVE GOTTEN RECEIVED MIXED INFORMATION AS FEED BACK. I'VE GOT GREAT CONCERN IF THIS COULD HAPPEN AGAIN.

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