NHTSA Complaint #11000514 — 2009 VOLKSWAGEN EOS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11000514
Vehicle	2009 VOLKSWAGEN EOS
Component	ENGINE
Date of Incident	May 15, 2017
Date Filed	June 21, 2017
Mileage	80,125 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY WIFE WAS TURNING INTO A PARKING LOT WHEN THE ENGINE SUDDENLY MADE A NOISE AND LOST FORWARD POWER. SHE WAS STUCK IN THE MIDDLE OF AN INTERSECTION AND COULD HAVE BEEN KILLED! WE SPOKE TO OUR MECHANIC AND HE DIAGNOSED THE PROBLEM AS A FAILED TIMING CHAIN TENSIONER. THIS CAUSED THE ENGINE VALVES TO IMPACT THE PISTONS AND CAUSED CATASTROPHIC ENGINE DAMAGE. WE PAID $2706.25 TO BUY A USED ENGINE AND $1500 IN LABOR FOR THE INSTALLATION. OUR MECHANIC SAID THIS IS VERY COMMON WITH THIS ENGINE AND THAT HE SEE THIS HAPPEN WITH ENGINES THAT HAVE LOW MILEAGE. OUR HAD 80125 WHEN THIS HAPPENED.

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