NHTSA Complaint #10985088 — 2010 FORD EXPEDITION

TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. WHILE THE VEHICLE WAS AT A STANDSTILL, THE FRONT DRIVER AND PASSENGER SIDE WINDOWS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE REGULATOR. WHILE DRIVING 25 MPH, THE CONTACT ATTEMPTED TO SWITCH THE HEATER OFF, BUT THE HEATER FAILED TO TURN OFF. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE BLOWER HAD LIKELY FAILED. THE CONTACT TOOK THE VEHICLE HOME BEFORE THE DEALER COULD PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.