NHTSA Complaint #10980532 — 2015 ACURA MDX

OUR 2015 ACURA MDX HAS BEEN AT THE DEALERSHIP 8 TIMES. OUR VEHICLE HAS BEEN OUT OF SERVICE FOR APPROXIMATELY 64 DAYS TOTAL. IT HAS BEEN AT THE DEALER FOR ELECTRICAL GLITCHES STARTING WITH SEATS, STEERING WHEEL, GPS AND FOR RAUTOMATIC BRAKING ISSUES. STEERING WHEEL AND POWER SEATS REPEATEDLY NOT SETTING TO APPROPRIATE KEY FOB SETTINGS. CAR HAS BEEN TO DEALER FOR THIS ISSUE 4 TIMES. DEALER UNABLE TO REPRODUCE ISSUE OR SHOW "TROUBLE CODES" UNTIL 4TH TIME IN SHOP. THE NEXT GLITCH MOVED INTO THE GPS SYSTEM AND CONTROLS ON GPS SCREEN. THE SCREEN REMAINED BRIGHT AT NIGHT. THE CONTROLS DISAPPEARED FROM SCREEN. THIS WAS VIDEO RECORDED. THE DEALER STATED THIS MUST HAVE BEEN A GLITCH. THE DEALER STATED UNABLE TO REPRODUCE THE GLITCH. THE DEALER STATED NO "TROUBLE CODE" DETECTED ALTHOUGH IT WAS CLEARLY VIDEO RECORDED WITH DATE. THE VEHICLE LOCKED THE BRAKES UP WHILE IN OPERATION WITH NO VEHICLE IN FRONT. THE OPERATOR WAS NEARLY IN A REAR END COLLISION HAD THE DRIVER BEHIND NOT BEEN FOLLOWING AT A SAFE DISTANCE. ON THE NEXT OCCASION, WHILE AT A RED LIGHT STOPPED, THE "BRAKE" WARNING CAME ON. THIS WARNING IS DESIGNED TO COME ON WHEN IN MOTION. OPERATOR WAS CONCERNED IF THE VEHICLE HAD BEEN IN MOTION AGAIN IT COULD HAVE CAUSED THE VEHICLE TO BRAKE SUDDENLY. THESE INCIDENCES COULD HAVE CAUSED SERIOUS INJURY OR DEATH. THE DEALERSHIP SIMPLY STATED THEY COULD NOT REPRODUCE THE EVENT AND STATED THE VEHICLE WAS OPERATING AS DESIGNED. OWNER SENT RECALL ARTICLES AS IT RELATED TO BRAKING ISSUE BUT WAS INFORMED VEHICLE DID NOT FALL UNDER RECALL. OWNER IS SIMPLY ILLUSTRATING WITH DETAILED NOTES AND VIDEOS THAT THE VEHICLE HAS ELECTRONIC ISSUES THAT VARY AND ULTIMATELY HAVE TURNED INTO SAFETY CONCERNS. OWNER WANTED "SAFETY CONCERN" TO BE DOCUMENTED IN WORK ORDER BUT DEALER DID NOT DOCUMENT THIS AS SUCH. REQUESTED DEALER PUT US IN A SAFE CAR OF EQUAL VALUE. THEY REFUSED.