NHTSA Complaint #10979604 — 2008 GMC ACADIA

TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO SHIFT CORRECTLY AND A KNOCKING/GRINDING NOISE WAS HEARD COMING FROM THE TRANSMISSION. THE DEALER WAS NOT AWARE OF ANY TRANSMISSION FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WAVE PLATE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. FIVE DAYS LATER, THE MANUFACTURER ISSUED A RECALL FOR THE TRANSMISSION WAVE PLATE. TWO YEARS LATER, THE WAVE PLATE FAILED AGAIN AND THE VEHICLE FAILED TO SHIFT INTO REVERSE, THIRD GEAR, AND FIFTH GEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INSTRUCTED THE CONTACT TO SEEK REIMBURSEMENT; HOWEVER, THE MANUFACTURER DENIED THE CLAIM, STATING THAT THE CONTACT EXCEEDED THE VEHICLE/AGE STIPULATIONS FOR THE RECALL REPAIR/REIMBURSEMENT. THE VEHICLE WAS INCLUDED IN A RECALL, BUT THE DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.