NHTSA Complaint #10979079 — 2016 JEEP CHEROKEE

MY CAR JA A 2016 AND IT HAS SHUT OFF WHILE DRIVING 3 TIMES, I WAS ALMOST REAR ENDED THIS LAST TIME, AND IT TOOK A BIT TO START AGAIN. I HAVE ALREADY TAKEN IT TO DEALER AND THEY SAID IT WAS A SOFTWARE UPDATE... AND THEY UPDATED IT BUT IT'S DOING IT AGAIN. I HAVE BEEN READING AND THERE'S IS MORE ONLINE COMPLAINTS ABOUT THIS SAME ISSUE AND ALL GET THE SAME RESPONSE THAT THEY DON'T KNOW WHAT'S CAUSING IT AND THEY ONLY DO A SOFTWARE UPDATE IF THAT... WHAT NEEDS TO HAPPEN BEFORE THEY RECALL OR REPAIR THIS ISSUE, I DON'T FEEL SAFE DRIVING THIS VEHICLE ANYMORE BUT I HAVE NO CHOICE I HAVE TO DRIVE TO WORK AND HAVE NO OTHER VEHICLE, I FEEL MY LIFE IS IN DANGER EVERY TIME I'M DRIVING IT, HOW MANY PEOPLE'S LIVES WILL JEEP CONTINUE PUTTING IN DANGER UNTIL THEY RESOLVE THE ISSUE OR RECALL THEIR THIS CAR. A SIMPLE WE DON'T KNOW AND TAKE YOUR CAR BACK DOESN'T MAKE ME FEEL LIKE THEY ARE CONCERNED ABOUT MY SAFETY, THEY ALREADY SOLD THE CAR SO NOW IT'S OUR PROBLEM? I PAY A LOT OF MONEY FOR THIS CAR FOR IT TO NOT BE RELIABLE AND TO FEEL MY LIFE AT RISK. WHAT ARE MY OPTIONS? HOW CAN I HAVE A RELIABLE CAR AGAIN? I HAVE A 2016 RELATIVELY NEW CAR AND THERE'S NO REASON I SHOULD BE HAVING THIS PROBLEMS WITH A NEW CAR SO EITHER I GOT A LEMON OR THEIR WHOLE LINE IS FAULTY BUT I DON'T THINK MY LIFE SHOULD BE AT RISK AND THEY NEED TO RESOLVE THIS ISSUE. I'M TIRED OF HEARING WE DON'T KNOW WHAT THE ISSUE IS AND IT MIGHT JUST BE A SOFTWARE, EVEN IF IT'S JUST THE SOFTWARE THEN THE CAR SHUTTING OFF ON IS SHOULDN'T BE THEIR WAY OF LETTING US KNOW WE NEED TO TAKE IT IN FOR AN UPDATE. PLEASE MAKE THIS COMPANY RESOLVE THIS ISSUE BEFORE ANY FATALITIES OCCUR DUE TO THIS ISSUE. MY CAR WAS IN MOTION APPROACHING A STOP LIGHT WHEN THE ENGINE STOPPED AND WOULDN'T START UP AGAIN FOR ALMOST A MINUTE, THE OTHER TIME I WAS DRIVING AT SLOW SPEED AT A MALL PARKING LOT, THE OTHER TIME DRIVING DOWN A STREET. THANK YOU