NHTSA Complaint #10959605 — 2007 CADILLAC STS

. THIS IS MY FIRST TIME OWNING A CADILLAC AND I MUST SAY I ABSOLUTELY LOVE IT! IT IS A 2007 STS SO IT IS OLDER BUT IN EXCELLENT CONDITION WITH ONLY AROUND 65,000 MILES ON IT. HOWEVER I HAVE BEEN VERY RECENTLY DISAPPOINTED BY THE SERVICE RESPONSE FROM MY AIRBAG MALFUNCTION. I RECENTLY NOTICED MY AIR BAG LIGHT SENSOR WAS INTERMITTENTLY TURNING ON AND OFF AND IMMEDIATELY BROUGHT IT INTO EARNHARDT CADILLAC OF SCOTTSDALE FOR FEAR OF A SAFETY ISSUE. I RECEIVED A CALL FROM STEVEN FROM SERVICES WHO EXPLAINED THAT THE WIRING HARNESS WOULD HAVE TO BE REPLACED BEFORE HE COULD EVEN FURTHER DIAGNOSE THE AIR BAG WIRING ISSUE. HE EXPLAINED THAT THE AIR BAG WOULD MOST LIKELY NOT DEPLOY IN AN ACCIDENT. HE EXPLAINED THAT THE HARNESS ITSELF WOULD BE $485 AND ONLY ONCE HE REPAIRED THAT WOULD HE BE ABLE TO FURTHER EVALUATE THE AIR BAG ISSUE. I ASKED IF CADILLAC STANDS BEHIND THE REPAIR OF SUCH A SAFETY CONCERN AND HE SAID ONLY UNDER THE WARRANTY AND ALSO STATED THERE WAS NO RECALLS ON THIS CAR MODEL. I WAS VERY DISAPPOINTED TO HEAR A CAR WITH SUCH LOW MILEAGE WOULD HAVE SUCH A HORRIFIC SAFETY ISSUE THAT CADILLAC IS NOT WILLING TO REPAIR OR REPLACE. I'M REACHING OUT TO YOU TO SEE IF INDEED THAT IS THE CASE OR IF CADILLAC WOULD BE WILLING TO REPAIR THIS SAFETY HAZARD. I HAD A HONDA SEVERAL YEARS AGO AND THE AIR BAG WAS REPLACED IMMEDIATELY FOR THE SAFETY OF ALL DRIVERS AND PASSENGERS. I'M HOPING CADILLAC WOULD STAND BEHIND ITS REPUTATION AND DO THE SAME. IT APPEARS AS IF THERE ARE SEVERAL IDENTICAL COMPLAINTS ABOUT THIS CAR MODEL AND EVEN SOME HORRIFIC DAMAGE TO PASSENGERS WHEN THE AIR BAG DID NOT DEPLOY. THIS SAFETY ISSUE NEEDS TO BE RECALLED AND ADDRESSED IMMEDIATELY.