NHTSA Complaint #10950095 — 2016 NISSAN MURANO

NISSAN MURANO 2016 AND ON OUR PREVIOUSLY OWNED 2014 PATHFINDER, WHEN STATIONARY, THE POWERED BACK LIFTGATE CAN REVERT DIRECTION WHEN IT'S AUTOMATICALLY OPENING TO AUTOMATICALLY CLOSING WHEN THERE'S ACCUMULATED SNOW OR HEAVY SNOWFALL, WHEN THERE'S WEIGHT. THE FORCE FOR IT'S POWERED CLOSING IS ENOUGH TO PINCH SOMEONE BETWEEN CAR OR TO HIT THEIR HEAD. NISSAN HAS ACKNOWLEDGED THIS IS BY DESIGN AND "NO REPAIR OPTION" BOTH AT DEALER AND WITH MY CALL WITH ANDREA FROM NISSAN NORTH AMERICA'S CUSTOMER CARE DEPARTMENT. HOWEVER, IT IS A DANGER. IN OUR CASE, THE FORCE OF IT COMING DOWN AND MY WIFE STANDING UP AFTER PUTTING IN GROCERY, NOT REALIZING THE GATE IS COMING DOWN ON HER, RESULTED IN HER HITTING HER HEAD ON THE LIFT GATE COMING DOWN AND CAUSED INJURY TO HER HEAD AND HER HEAD TO SWELL. THERE ARE ALSO OTHER COMPLAINTS OF SIMILAR SITUATION ONLINE PER BELOW. IT IS A ACTUAL DANGER AND SHOULD BE CORRECTED BY NISSAN. IT SHOULD NOT COME DOWN BUT INSTEAD SHOULD JUST STOP. IT CAN BE EASILY REPRODUCED AND WE HAVE VIDEO TO SHOW HOW IT CAN BE REPRODUCED WHEN THERE'S WEIGHT ON THE LIFTGATE SUCH AS ENOUGH SNOW ACCUMULATION ON IT. HTTP://WWW.CARCOMPLAINTS.COM/NISSAN/PATHFINDER/2014/BODY_PAINT/LIFTGATE_OPENS_AND_CLOSES_WITHOUT_HITTING_BUTTON.SHTML