NHTSA Complaint #10948072 — 2011 CHEVROLET TRAVERSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10948072
Vehicle 2011 CHEVROLET TRAVERSE
Component ENGINE
Date of Incident
Date Filed
Mileage 90,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

THE FIRST INCIDENT HAPPENED DEC 2015. DRIVING OUT OF TOWN ON THE HIGHWAY AND VEHICLE SHUT COMPLETELY OFF BARLEY MISSED AND ONCOMING 18 WHEELER. TOOK IT TO THE DEALERSHIP THEY INFORMED ME THAT CHEVROLET IS AWARE OF THE PROBLEM. THEY PATCHED THE PROBLEM. TODAY 1/27/2017 A YEAR LATER THE SAME PROBLEM. DRIVING TO WORK AND THE VEHICLE SHUTS OFF WHILE DRIVING. CALLED THE CHEVROLET CORPORATE NUMBER WHEN I WAS TELLING THEM WHAT ABOUT THE VEHICLE SHUTTING OFF. CHEVROLET CORPORATE CUSTOMER SERVICES MALE WAS TELLING ME WHAT THE PROBLEM MAY BE THE ENGINE AND TELLING WHAT THE VEHICLE WAS DOING WHEN THE VEHICLE SHUT OFF, HOW THE POWERTRAN LOCK. BUT THEY REFUSE TO REPAIR THE VEHICLE TELLING ME THAT I WOULD HAVE TO PAY OUT OF POCKET. WHY, SHOULD I HAVE TO PAY OUT OF POCKET WHEN CHEVROLET IS AWARE OF THE PROBLEM AND THE DEALERSHIP ALSO INFORMED ME THAT CHEVROLET IS AWARE OF THE PROBLEM PUT DOES NOT WANT TO DO RECALL ON THE VEHICLE. I WAS EXPLAINING THE CHEVROLET CORPORATE THAT EACH TIME THIS COULD HAVE BEEN A FATAL CAR ACCIDENT. BUT CHEVROLET RESPONSE WAS SORRY TO HEAR BUT HERE IS NOTHING WE CAN DO. *TR

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