NHTSA Complaint #10946753 — 2008 FORD EXPEDITION

IN 2011, MY INTERIOR PASSENGER DOOR HANDLE STOPPED OPENING THE DOOR BUT DIDN'T COME OFF. I THOUGHT IT JUST BROKE AND WOULD GET IT FIXED WHEN I COULD AFFORD TO. BUT THEN IN 2012, THE BACK INTERIOR PASSENGER DOOR HANDLE BROKE OFF IN MY SON'S HAND BECAUSE HE WAS TRYING TO OPEN THE DOOR AND GET OUT AND IT WOULDN'T UNLATCH. NOT TOO LONG AFTER, THE DRIVER SIDE BACK INTERIOR PASSENGER DOOR HANDLE BROKE OFF IN MY HAND. NOW I WAS POSITIVE THERE HAD TO BE RECALL OF SOME SORT. SO I WENT SEARCHING FOR INFORMATION ONLINE. I CALLED MY FORD DEALERSHIP AND SPOKE WITH [XXX]. I EVEN TOOK MY CAR IN AND HE SAID MY VIN WASN'T COVERED UNDER THE INTERIOR DOOR LATCH HANDLE RECALL. I COULDN'T BELIEVE IT CONSIDERING I HAD MULTIPLE HANDLES THAT BROKE OFF WITHOUT ANY FORCE AT ALL. AS THE DRIVER, I WAS RESPONSIBLE FOR OPENING ALL PASSENGER DOORS TO LET PEOPLE OUT OF MY CAR. TODAY, JANUARY 20TH, 2017, THE DRIVER SIDE INTERIOR DOOR HANDLE BROKE OFF RIGHT IN MY HANDS. NOW, NOT EVEN I AS THE DRIVER CAN GET OUT WITHOUT THE WINDOW BEING DOWN TO ACCESS THE EXTERIOR HANDLE. I HAVE 6 CHILDREN AND NOBODY CAN GET OUT OF THE CAR NOW. AND THERE WAS A RECALL ON FORD EXPEDITION INTERIOR DOOR LATCHES, SO I'M PRETTY CERTAIN MINE SHOULD HAVE BEEN A PARTY OF THIS! BUT NOBODY WANTS TO TAKE RESPONSIBILITY FOR SOMETHING THAT IS OBVIOUSLY DEFECTIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR