NHTSA Complaint #10945563 — 2013 FORD FOCUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10945563
Vehicle 2013 FORD FOCUS
Component ENGINE
Date of Incident
Date Filed
Mileage 15,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AR

Consumer Description

MY CAR IS INVOLVED IN RECALL 14M01, THE CURRENT MILEAGE IS 31100 MILE THE PROBLEM IS A POWER LOSE AND A SEVER VIBRATION WHEN THE CAR IS STOPPED IN A RED TRAFFIC LIGHT. THIS ISSUE IS GETTING WORST EVERY DAY AND THE CAR WAS FIXED 4 TIMES FOR TWO DIFFERENT FORD DEALERS IN WHICH THE TCM WAS REPLACED, REPROGRAMMED, CHANGED THE TRANSMISSION OIL, THE GASKET AND CLUTCH, IN THE PAST THE SHUDDER WAS JUST IN LOW VELOCITY AND NOW THE SHUDDER AND POWER OF LOST IS AT ANY VELOCITY OR GEAR CHANGE. I BEEN INVOLVED TWO TIMES IN A SEVER RISK OF CRASH WHEN I WAS DRIVING IN A HIGHWAY @ AROUND 40 MILES SUDDENLY THE CAR IN FRONT STOPPED, I HAD TO CHANGE MY LINE TO NOT CRASH , I CHECK THE SIDE MIRROR, PUSH THE GAS CHANGE MY LINE AND THEN THE CAR DO NOT RESPONSE AND THE CAR BEHIND OF ME HAD TO PUSH THE BRAKE AND ALMOST CRASH ON THE BACK OF MY CAR. MY CAR IS NOW AGAIN WITH A DEALER TO TRY TO FIX THE ISSUE BUT I CAN,T ACCEPT AGAIN A CHANGE OF THE TCM WHEN IT DIDN'T WORK IN THE LAST THREE TIMES. IF WE TAKE IN A CONTINUES TIME FRAME MY CAR WAS MORE THAN 5 MONTHS IN A FORD GARAGE. THE 2ND ISSUE IS AN EXCESSIVE CONSUMPTION OF GASOLINE AND HIGH EMISSION OF CO MY CAR IS IN MEXICO CITY,IT'S TESTED EVERY 6 MONTHS TO CHECK THE GASES EMISSION IT DIDN'T PASS THE TEST 4 TIMES IN 7 MONTHS,THE DEALER TRIED TO FIX 4 TIMES TOO W/O ANSWER AS THE DIAGNOSTIC OF THE CAR WAS WRONG IN BOOTH ISSUE CASES (POWER LOSS-VIBRATION AND INEFFICIENT COMBUSTION) I REQUEST BY PHONE GET ALL THE INFORMATION TO THE DEALER IN REGARD OF THE TEST FOR THE DIAGNOSTIC AND CODES FROM THE IDS AND THEY SERVICE MANAGER TOLD ME THEY CAN'T BECAUSE IS CONFIDENTIAL" AND I SAY I'M THE OWNER AND DRIVER AN I NEED TO KNOW WHAT IS HAPPENING BECAUSE I'M IN A RISK OF CRASH AND THEY CAN'T HIDE ME THIS INFORMATION I JUST CHECK THE TSB 15-0120 PROCEDURE IN YOUR WEB SITE TO KNOW WHAT THEY WILL DO AND THEY REFUSE MY REQUEST. *TR

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