NHTSA Complaint #10943930 — 2015 KIA OPTIMA

2015 KIA OPTIMA WAS OUT OF OIL @ 22,000 MILES AND NO INDICATOR LIGHT HAD GONE ON WHEN IT WAS TAKEN TO AN OIL CHANGE. THE OIL CHANGE PLACE WAS THE ONE THAT INDICATED THAT THE VEHICLE HAD NO OIL IN IT. IT STARTED MAKING SOME RATTLING NOISE SPECIALLY GOINT UPHILL SO I TOOK IT IN TO KIA SERVICE DEPARTMENT. THEY DIAGNOSED IT WITH "SLUDGE" IN THE ENGINE AND ENGINE WOULD HAVE TO BE REPLACED. I HAD TO PROVE 3 PREVIOUS RECEIPTS OF OIL CHANGES OTHERWISE THE WARRANTY WOULD NOT COVER IT. I DO NOT HAVE THOSE RECEIPTS AND 16 DAYS LATER TOOK IT TO THE SAME PLACE I DID MOST RECENT OIL CHANGE BECAUSE OIL LIGHT HAD TURNED ON. THE VEHICLE AGAIN HAD NO OIL IN IT. THE TOPPED IT OFF BUT MENTIONED THAT IT WAS NOT NORMAL FOR SUCH A RECENT MODEL TO BE BURNING OIL. VEHICLE IS STILL RUNNING BUT MAKES RATTLING NOISE ONCE IN A WHILE, PRODUCES WHITE SMOKE OUT OF EXHAUST PIPE AND I HAVE TO PUT OIL IN IT EVERY COUPLE OF DAYS. I CANNOT AFFORD TO BUY A NEW ENGINE. I AM A SINGLE MOM AND NEEDS A RELIABLE VEHICLE TO GET TO WORK.