NHTSA Complaint #10938026 — 2016 FORD F-150

BOUGHT A BRAND NEW, 2016 F150 LARIAT V8 4X4. AT CIRCA 2500 MILES THE VEHICLE STARTED TO MAKE AN UNUSUAL NOISE WHEN DRIVING AT 45 TO 60-MPH. TOOK THE VEHICLE FOR REPAIR TO THE DEALERSHIP. DEALERSHIP HEARD THE NOISE ALSO, BUT WERE NOT ABLE TO LOCATE/FIX IT. THEY ADVISED ME TO CONTINUE DRIVING THE CAR TO SEE IF THE NOISE INCREASED. AT CIRCA 3750 MILES, I TOOK THE VEHICLE TO THE DEALERSHIP FOR A SECOND TIME SINCE THE NOISE WAS STILL PRESENT AND EVIDENT. THE DEALERSHIP HAS KEPT THE CAR FOR 10 DAYS, AND ALTHOUGH THE NOISE STILL CAN BE HEARD, THEY DEALERSHIP IS INFORMING ME THAT THEY ARE NOT ABLE TO LOCATE AND FIX THE NOISE. THEY HAVE INSTRUCTED ME TO PICK UP THE VEHICLE ALTHOUGH THEY DO NOT KNOW WHAT IS WRONG WITH IT. I AM WORRIED TO PICK UP A CAR THAT HAS NOT BEEN FIXED, THAT HAS A NOISE THAT WAS NOT PRESENT WHEN NEW, AND THAT IS HAPPENING WHEN DRIVING AT HIGH SPEEDS. THE DEALERSHIP/ FORD MUST ASSUME OWNERSHIP OF THE VEHICLE SINCE THEY CAN'T FIX IT, AND CAN'T ADVISE CUSTOMERS TO KEEP DRIVING THE VEHICLE "SINCE WE CAN'T FIND WERE THE NOISE IS COMING FROM, THERE IS NOTHING WRONG WITH IT". *TR