NHTSA Complaint #10926964 — 2003 HONDA PILOT

ON MAY 26, 2015, I WAS TRAVELING NORTH ON I-5 AT 60 MPH WHEN THE WHEELS OF MY CAR SEIZED. AT WHICH POINT THE CAR BEGAN A RIGOROUS SLIDE, BLACK SMOKE BILLOWED AS THE TREAD OF MY TIRES PEELED OFF. THE FORCE OF THE SLIDE EVENTUALLY JAMMED THE TIRES SIDEWAYS CAUSING THE CAR TO HOP AS IT PROPELLED FORWARD, FINALLY COMING TO A STOP ABOUT A MILE FROM THE STARTING POINT. NEEDLESS TO SAY IT WAS A HORRIFIC RIDE, WHICH STILL CAUSES ME SOME STRESS. THE CAR WAS TOWED TO BILL'S TECH TRANS WHERE THEY INFORMED ME THAT THE TRANSMISSION WAS FAULTY. BILL'S SENT THE FAULTY TRANSMISSION TO THE MAKER. AT THAT TIME I WAS UNAWARE OF THE RECALL ON HONDA PILOT 2003 TRANSMISSIONS. AFTER HEARING OF THE RECALL A COUPLE OF MONTHS LATER, I INFORMED AMERICAN HONDA OF MY INCIDENT. THEY REQUESTED RECEIPTS PERTAINING TO THE INCIDENT WHICH I PROVIDED IN FULL 3 TIMES. ONE OF THE FOUR CUSTOMER SERVICE REPRESENTATIVES HAD LOST SOME OR ALL OF THE PAPERWORK THAT I HAD SENT. IT HAS BEEN A YEAR AND A HALF OF DEALING WITH AMERICAN HONDA AND THEY CONTINUE TO PUT ME OFF, EVEN CLOSING THE CLAIM AT ONE POINT; THEY SENT A LETTER WHICH STATED, "WE HAVE ATTEMPTED TO CONTACT YOU IN REGARDS TO YOUR REQUEST, BUT HAVE NOT BEEN SUCCESSFUL IN REACHING YOU." I CALLED IMMEDIATELY AND THEY INFORMED ME THEY HAD CLOSED THE CLAIM DUE TO MY LACK OF RESPONDING TO THEIR PHONE CALLS. I TOLD THEM THAT BOTH MY HOME PHONE AND CELL PHONE KEEP LOGS OF WHO CALLS AND THAT THEY ARE NOT ON EITHER ONE. AMERICAN HONDA REOPENED THE CASE. SINCE THEN I HAVE BEEN REBUFFED REPEATEDLY. ABOUT A MONTH AGO I WAS TOLD SOMEONE WAS REVIEWING THE CASE FOR POSSIBLE REIMBURSEMENT AND HAVE HEARD NOTHING SINCE. IT SEEMS AS IF THEY DO NOT WANT TO HONOR THE RECALL ON THE 2003 HONDA PILOT TRANSMISSION. IS THERE ANYTHING YOU CAN DO TO HELP? AMERICAN HONDA RECALL CASE NO. 04263486