NHTSA Complaint #10926686 — 2005 CHRYSLER PACIFICA

WE HAVE A 2005 CHRYSLER PACIFICA TOURING EDITION WITH 69005 MILES. BEAUTIFUL AUTOMOBILE, WE STORE IT IN THE WINTER, NO RUST ANYWHERE ON THE BODY. WE BROUGHT IT IN TO THE DEALER FOR AN OIL CHANGE AND NYS INSPECTION. THE DEALER INFORMED US THAT THE FRONT AND REAR CRADLE OF THE FRAME HAD RUSTED AND DETERIORATED SO BADLY THAT THE VEHICLE WOULD NOT PASS NYS INSPECTION AND WAS UNSAFE TO DRIVE. THE COST TO REPAIR WAS $4626.00. I FOUND A SERVICE BULLETIN THAT STATED THAT CHRYSLER WAS EXTENDING THE WARRANTY ON THE PACIFICA TO VEHICLES IN THE CANADIAN MARKET AND SALT BELT STATES TO 150,000 MILES BUT FOR REASONS THAT THEY WOULD NOT EXPLAIN, MY VEHICLE WAS COVERED EVEN THOUGH I LIVE IN UPSTATE NY, AN OBVIOUS SALT BELT STATE. THIS IS CLEARLY A LATENT DEFECT IN THIS MODEL RENDERING THE VEHICLE UNSAFE AND SHOULD BE RECALLED AND REPAIRED BY CHRYSLER.