NHTSA Complaint #10926472 — 2015 RAM 2500

I TOOK THE TRUCK TO THE DEALER 3 TIMES SINCE NEW BECAUSE OCCASIONALLY WHEN I DRIVE OVER RAILROAD TRACKS OR SMALL BUMPS OR ROAD REPAIR BUMPS IN THE CITY AT APPROX. 35 MPH I HEAR AND FEEL A LOUD BANG ON THE FLOORBOARD BENEATH MY LEFT FOOT. THE DEALER REPEATEDLY LOOKED AT MY TRUCK ONLY IN THE SERVICE DRIVE AND SAID THEY SEE NO PROBLEM AND REFUSED TO WRITE IT UP. THE 3RD VISIT THEY WANTED ME TO DRIVE IT FAST OVER THE SPEED BUMPS IN THERE OVERFLOW SALES LOT TO TRY AND DUPLICATE THE SOUND. I EXPLAINED TO THEM IT SEEMS THAT IT ONLY OCCURS WHEN THE FRONT TIRE DROPS OR DIPS SUDDENLY. I REFUSED TO DRIVE IT FAST OVER SPEED BUMPS FOR THE SERVICE ADVISOR SO HE REFUSED TO WRITE IT UP. THE RAILROAD TRACKS HAVE SINCE BEEN UPDATED SO I WASN'T SURE WHERE TO DRIVE THEM TO DUPLICATE THE SOUND. THIS OCCURRED BETWEEN 5/2015 - 5/2016 AS THE TRUCK HAS BEEN PARKED SINCE FOR OTHER EXHAUST PROBLEMS.