NHTSA Complaint #10925437 — 2016 ACURA RDX

JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I WENT ABOUT MY DAY, TIME AND TIME AGAIN I WOULD HEAR THIS SMALL GRIND. SOME DAYS WOULD GO BY AND I WOULD HEAR NOTHING, THEN SUDDENLY AS I AM DRIVING I WOULD HEAR IT AGAIN. I HAVE TAKEN THE CAR BACK AND ADVISED I AM HEARING WHAT APPEARS TO BE A GRINDING NOISE. IN JULY I TOLD THEM I WAS GOING ON A ROAD TRIP AND WANTED MY BRAKES CHECKED BECAUSE I AM STILL HEARING THIS NOISE. WHEN I PICKED UP MY CAR THEY DID NOT HEAR ANYTHING. I TOLD THEM IF I HEAR ANY NOISES ON MY TRIP I WAS GOING TO BE PISSED. MY BRAKES WERE GRINDING WHILE I WAS ON MY TRIP. I CALLED THE DEALERSHIP LEFT [XXX] A VOICEMAIL HE DID NOT RETURN MY CALL. I DIDN'T THINK THEN TO RECORD IT. I MADE A SERVICE APPOINTMENT FOR AUG 2, NOTHING CAME OF IT. I TOOK THE CAR IN, TOOK THE TECH ON A RIDE AND OF COURSE COULD NOT GET THE CAR TO MAKE THE GRINDING NOISE. AS A RESULT, [XXX] TOLD ME, [XXX], WE ALREADY CHANGED THE PADS AND ROTORS, IF WE CANNOT HEAR THE NOISE WE CANNOT FIX IT, WHEN IT MAKES THE NOISE TO BRING IT BACK. I WAS PISSED. NOT SATISFIED, I CONTACTED THE SERVICE DEPARTMENT AGAIN SPOKE TO THE SERVICE MANAGER [XXX], HE OFFERED THAT HE WOULD TAKE MY CAR AND DRIVE IT TO SEE IF HE COULD HEAR THE NOISE. AUG 10 HE STATED HE DID NOT HEAR THE NOISE. I TOLD HIM THERE IS CLEARLY A PROBLEM, AND SOMEONE NEEDS TO ADDRESS IT, TAKE THE CAR APART AND LOOK AT THE BREAKING MECHANISM. HE TOLD ME THAT THEY CANNOT JUST THROW PARTS ON THE CAR HOPING IT WOULD FIX THE PROBLEM, THEY NEED TO HEAR THE NOISE IN ORDER TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR