NHTSA Complaint #10924431 — 2001 TOYOTA RAV4

MY 2001 TOYOTA RAV4 HAS 63192 MILES ON IT. IT BEGAN EXHIBITING TRANSMISSION/ACCELERATION PROBLEMS YESTERDAY WHILE DRIVING MY GRANDDAUGHTER FROM SCHOOL, ABOUT A 2 MILE ROUND TRIP ON CITY STREET TRAVELING APPROXIMATELY 35-40MPH. THE CAR REFUSED TO PICK UP SPEED AND BEGAN TO JERK DUE TO SHIFTING/MISSING GEARS, ALL BY ITS SELF. THE CAR HAS AN AUTOMATIC TRANSMISSION SO SHOULD NOT EXHIBIT THESE PROBLEMS. I FOUND OUT TODAY THAT THIS WAS A KNOWN PROBLEM TO TOYOTA AND THERE WAS A VOLUNTARY RECALL THAT I HAD NO KNOWLEDGE OFF. I CONTACTED TOYOTA AND THEY REFUSE TO ASSIST WITH RECTIFYING THIS PROBLEM SAYING THE DATE FOR THE RECALL HAS PASSED, BUT I WAS NEVER NOTIFIED OF SAID RECALL TO BEGIN WITH. THE PROBLEM JUST STARTED AND ALTHOUGH THE VEHICLE IS 15 YO, IT HAS ALWAYS BEEN IMMACULATELY MAINTAINED AND SERVICED AND ONLY HAS 63K MILES ON IT SO SHOULD NOT BE HAVING ANY TRANSMISSION ISSUES. I WANT TOYOTA TO RECTIFY THIS PROBLEM AS IT IS A PROBLEM WITH THEIR MODULE AND NOT DUE TO THE AGE OR CONDITION OF THE CAR. THERE HAVE BEEN MANY REPORTS OF THIS SAME ISSUE WITH THIS EXACT VEHICLE YEAR AND MODEL AND TOYOTA HAS KNOWLEDGE OF THESE ISSUES. THE CAR IS NOT SAFE TO DRIVE AND THIS SHOULD BE ADDRESSED BY TOYOTA AND FIXED IMMEDIATELY. IN AN ARTICLE FOUND ONLINE, TOYOTA ADMITTED TO THIS MANUFACTURER DEFECT AND DESPITE THE DEFECT, TOYOTA DID NOT OFFER ANY SPECIAL WARRANTY COVERAGE. INSTEAD, THE BULLETIN SAID REPAIRS WOULD BE COVERED UNDER THE FEDERAL EMISSIONS WARRANTY OF 80,000 MILES OR EIGHT YEARS FROM THE TIME THE VEHICLE WAS SOLD. BUT THIS IS NOT AN ISSUE WITH THE AGE OF THE VEHICLE AND IT HAS LESS THAN 80K MILES ON IT, AND IT IS DUE TO A MANUFACTURER DEFECT WHICH SHOULD BE COVERED.